Have a question about an order you placed? Need some information before you decide to place an order? Well, we created this page for you to obtain information AND track the history of all responses.

As an online company, we live in the digital ecosystem and we’ve created this ticketing system to be the quickest and easiest way to get the answer you’re looking for.

So instead of leaving a voicemail or going through a series of prompts on a phone system, you can contact us directly, about any any issue, by sending an email.

We will endeavor to make sure that all tickets will be responded to by the close of business the day the ticket is opened, or by the close of business the following day. And if by chance you require a call back, simply state that in your ticket.

Please be sure to include the following:

• Your order number
• your email address ( the one you used when ordering)
• First and Last name as used when you ordered.

Thanks for doing business with Fanfare Shop.